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Modern hotel pool with lounge chairs and palm trees under a blue sky.
Modern restaurant with light chairs, blue counters, and a zigzag floor pattern.
Modern communal space with a pool table, cozy seating, and decorative shelves.
Modern hotel lounge with elegant wood decor and comfortable chairs in warm tones.
Large hotel buildings with pools on white sandy beach overlooking the sea.
Aerial view of a tropical beach with hotels and clear blue water.
Modern restaurant with wooden furniture, bar stools, and elegant lighting.
Modern restaurant with green booths and round wooden tables under a large ceiling light.
Modern lounge with comfortable chairs, bar stools, and large windows overlooking the sea.
Modern hotel bar area with brown stools in front of a brightly lit long bar.
Hotel room with two large beds, desk, TV, and window with a view.
Modern hotel room kitchenette with sink, coffee maker, and view into the bedroom.
Modern hotel bathroom with glass shower, large mirror, and marble sink.
Modern hotel room with large bed, sofa, TV, and neutral color scheme.
Modern kitchenette with coffee machine, kettle, and sink in a hotel room.
Modern bathroom with round mirror, sink, and glass shower enclosure.
Modern, bright bedroom with double bed, TV, and minimalist decor.
Modern living room with gray sofa, small coffee table, and open kitchen in background
Modern kitchen area with bar counter, chairs, refrigerator, and indirect lighting.
Modern bathroom with round illuminated mirror, sink, and glass shower.
Modern hotel room with double bed, desk, and stylish decorations in neutral colors.
Modern furnished living room with sofa, TV, and dining area in a hotel suite.
Bright living room with sofa, glass table, TV, and access to balcony with sea view.
Modern hotel bathroom with illuminated round mirror and glass shower.
Modern hotel room with large bed, desk, and window with view.
Colorful water playground with slides and water fountains under a blue sky.
Aerial view of a water park with slides, splash pad, and playground in a hotel.
Multi-lane yellow water slide outdoors at a hotel with palm trees in the background.
Colorful children's playground with water slides and splash features in a shallow pool area.
Mexiko ∙ Yucatan und Cancun ∙ Cancun

Melia Casa Maya Cancun All Inclusive ****

CUN272
Pool
Beach
Parking
Family
Air conditioning
Map

Location

This hotel is in a prime location in Cancun, surrounded by culture, nature, and relaxation. The airport is approx. 22 km away, and the city center can be reached in approx. 6 km. Close to a shopping center and 1 km from a pier where you can catch a ferry to Isla Mujeres.
Large hotel buildings with pools on white sandy beach overlooking the sea.
Aerial view of a tropical beach with hotels and clear blue water.

Facilities

Modern restaurant with wooden furniture, bar stools, and elegant lighting.
Modern restaurant with green booths and round wooden tables under a large ceiling light.
Modern lounge with comfortable chairs, bar stools, and large windows overlooking the sea.
Modern hotel bar area with brown stools in front of a brightly lit long bar.
The hotel has 260 beautiful rooms and suites, a pool area with towels, sun loungers, and deck chairs, and a gift shop. Four restaurants and three bars cater to your culinary needs.

Accommodation

Melia Room View Room without balcony

The Deluxe Ocean View rooms feature a king-size bed or two queen-size beds, a bathroom with a shower and Rituals amenities, air conditioning, TV, telephone, minibar, coffee maker, safe, and sea view (DO2/DO1).

Hotel room with two large beds, desk, TV, and window with a view.
Modern hotel room kitchenette with sink, coffee maker, and view into the bedroom.
Modern hotel bathroom with glass shower, large mirror, and marble sink.
Modern hotel room with large bed, sofa, TV, and neutral color scheme.
Modern kitchenette with coffee machine, kettle, and sink in a hotel room.
Modern bathroom with round mirror, sink, and glass shower enclosure.

The Level Ocean View Room without balcony

With the same amenities and size as the Deluxe Ocean View rooms, but with The Level amenities (LO2/LO1).

The Level Suite Ocean View

With the same amenities, the suites are more spacious and have a separate bedroom and living room, as well as a balcony with a sea view (SLM).

Modern, bright bedroom with double bed, TV, and minimalist decor.
Modern living room with gray sofa, small coffee table, and open kitchen in background
Modern kitchen area with bar counter, chairs, refrigerator, and indirect lighting.
Modern bathroom with round illuminated mirror, sink, and glass shower.
Modern hotel room with double bed, desk, and stylish decorations in neutral colors.
Modern furnished living room with sofa, TV, and dining area in a hotel suite.
Bright living room with sofa, glass table, TV, and access to balcony with sea view.
Modern hotel bathroom with illuminated round mirror and glass shower.

The Level Grand Suite

With the same amenities, with two bedrooms and a living room, as well as a king-size bed and two queen-size beds (TTL).

Melia Suite Ocean View

With the same amenities as the Deluxe Ocean View rooms, but more spacious (TVO).

Modern hotel room with large bed, desk, and window with view.
Modern furnished living room with sofa, TV, and dining area in a hotel suite.
Modern hotel bathroom with illuminated round mirror and glass shower.
Modern hotel room with double bed, desk, and stylish decorations in neutral colors.

The Level Service

Private check-in and check-out, VIP lounge with daily snack service, stay in the most exclusive rooms, breakfast in a private area, access to the private lounge and premium drinks, restaurant for The Level guests, and concierge service.

Meals

All Inclusive

All Inclusive

Modern restaurant with green booths and round wooden tables under a large ceiling light.

All Inclusive

Breakfast, lunch, and dinner in buffet style or à la carte. Snack bar. Room service for a fee. Selected alcoholic and non-alcoholic drinks at the open bars. Minibar in the room is included and refilled daily.

Sports included

New modern 24-hour gym where guests can choose between real-time sessions or personalized programs.
Tennis, beach volleyball.

Sports for a fee

Kayak, diving.

Children's program

Water park with pool and slides.
Interactive games, workshops, outdoor sports, and exciting adventures.
Colorful water playground with slides and water fountains under a blue sky.
Aerial view of a water park with slides, splash pad, and playground in a hotel.
Multi-lane yellow water slide outdoors at a hotel with palm trees in the background.
Colorful children's playground with water slides and splash features in a shallow pool area.

Wellness

Newly opened YHI Spa with 3 treatment rooms and the renowned "Wellness for Cancer" certification is now available. Safe and customized treatments are offered here to guests who have undergone cancer treatment.

Entertainment

Entertainment, DJ.

Hotel services

24-hour reception.
Free Wi-Fi throughout the hotel.
Weddings.
Free parking.
Security service.

Credit card

VISA, MasterCard, American Express.

Hotel features

  • Animation
  • Chillout & Relaxation
  • Direct beach location
  • Shopping facilities
  • Family friendly
  • Internet
  • Kids' club/Mini club
  • Children's pool
  • Children's playground
  • Air conditioning
  • Parking
  • Diving
  • Tennis
  • Central location

Notice

Check-in 3:00 PM
Check-out 12:00 PM
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There are designated smoking areas.
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In Mexico, sinks or bathtubs/whirlpools may be integrated openly into the general living area of the hotel room without spatial separation.
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Effective immediately, hotels in Mexico will introduce an "Eco-Tax". This requires every user of a hotel room in Mexico to pay a local tax to the state in cash at the hotel.
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A tourism tax came into effect on April 1, 2021, and currently amounts to a one-time payment of 224 Mexican Pesos, or approximately 11 US Dollars per person, regardless of the planned duration of stay in the country.
The tax can be paid electronically before departure via the following link: http://www.visitax.gob.mx/sitio/
Alternatively, the tax can be paid in cash upon arrival at the airport. It is advisable to carry the exact amount in Mexican Pesos or US Dollars.
Blvd. Kukulcan km 5.5
Hotel Zone Cancun
Quintana Roo
melia.casa.maya@melia.com
+52 998 881 0500

No smoking policy

Smoking is prohibited in all public places in Mexico. This also applies to public transport, beaches, parks, hotels, and restaurants. Violations can be punished with fines or imprisonment.

Seasonal information

During stays between April and December, increased occurrences of seaweed and algae may occur due to wind, temperature, and currents. In particular, an increased presence of brown algae is often observed in the Caribbean during this period. This affects the beach and the sea. Hotel management and local authorities are, of course, making efforts to clean affected beach sections in cooperation with the municipal administrations. However, this requires the use of appropriate equipment, which may generate some noise.

Country category

4 Sterne
Last updated: 22.02.2026 14:26