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A coastal hotel with white buildings and tropical palms along a light sandy beach and clear water.
Luxurious white beach beds under palm trees with a view of the sea.
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A wooden pathway leads through palm trees to a beach resort under clear skies.
Beach resort with palm trees, lounge chairs, and turquoise water under a blue sky.
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Three children playing on a sandy beach by the sea at sunset.
Aerial view of a hotel resort with pool, palm trees, and beach by clear blue water.
Beach with many lounge chairs among palm trees overlooking calm sea at sunset.
Illuminated hotel pool with three connected sections and relaxing lounge chairs at night.
Covered hotel terrace with tables, chairs, warm string lights, surrounded by nature.
Child playing on green water slide in tropical water park with multiple slides.
Modern hotel room with double bed, wooden furniture, and balcony access.
Modern hotel room with double bed, bunk bed, and garden access.
Children's room with wooden bunk bed, colorful rug, rocking horse, and balcony overlooking garden.
Bright hotel room with large bed, chair, window view, and wooden floor.
Spacious hotel room with bed, TV, desk, and seating area overlooking terrace.
Bright hotel room with a cozy sitting area, bed, and balcony access overlooking the outdoors.
Modern hotel room with double bed, ceiling fan, and television.
Mexiko ∙ Yucatan und Cancun ∙ Playa del Carmen

Sandos Caracol Eco Resort *****
Tour operator category

CUN026
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Highlights

  • 5-star resort on the Riviera Maya located directly on the beach
  • Water park with a total of 29 water slides for adults and children
  • 24-hour all-inclusive board in 7 different restaurants
  • Select Club area with exclusive pool and private beach section
  • Nature experience with Maya performances and guided eco-tours

Location

The Sandos Caracol Eco Resort is located on the Riviera Maya, beachfront and embedded in unique vegetation between jungle, mangroves, and natural lagoons (cenotes). The hotel is 15 minutes from the center of Playa del Carmen and 50 minutes from the airport.
Aerial view of a hotel resort with pool, palm trees, and beach by clear blue water.
Beach with many lounge chairs among palm trees overlooking calm sea at sunset.

Facilities

Illuminated hotel pool with three connected sections and relaxing lounge chairs at night.
Covered hotel terrace with tables, chairs, warm string lights, surrounded by nature.
Child playing on green water slide in tropical water park with multiple slides.
The Sandos Caracol Eco Resort consists of 2 different areas: the Family section and the Select Club section. The complex's facilities include 7 restaurants, two 24-hour snack bars (incl. vegetarian/vegan), 10 bars, three pools (one of which is exclusive to the Select adult area), a water park with 29 slides, as well as a spa area and a disco bar. Complimentary Wi-Fi is available in outdoor areas, in the Eco Signature and Select rooms, and in the Beach Club House. The hotel also offers the "All Nature" experience, a variety of nature activities and Mayan performances where guests can experience local fauna, flora, and culture up close. Furthermore, an aqua park is available to guests.

Accommodation

Eco Family Superior

The newly renovated rooms feature one king-size bed and a bunk bed for 2 children, shower/WC, bathrobe, hairdryer, air conditioning, cable TV, iron & ironing board, clock radio, minibar, safe (laptop size), vanity mirror, hot and cold water dispenser, Wi-Fi, and a balcony or terrace with garden, jungle, or pool view. (GFZ)

Modern hotel room with double bed, wooden furniture, and balcony access.
Modern hotel room with double bed, bunk bed, and garden access.
Children's room with wooden bunk bed, colorful rug, rocking horse, and balcony overlooking garden.
Bright hotel room with large bed, chair, window view, and wooden floor.

Family Suite

These rooms feature the same amenities as the Superior rooms but offer a bunk bed for 3 children in a separate children's room, 2 showers/WC, and a balcony with a plunge pool. (2FS)

Select Club Standard Adults Only

The tastefully decorated rooms feature one king-size or two queen-size beds, shower/WC, bathrobe, hairdryer, air conditioning, cable TV, iron & ironing board, ceiling fan, clock radio, safe (laptop size), minibar (soft drinks and beer - replenished daily), water dispenser, and a balcony or terrace with garden, jungle, or pool view (DCZ/DCO).
Select Club inclusive services: private check-in/out, 1 bottle of sparkling wine, welcome fruit platter, premium drinks, exclusive à la carte restaurant for breakfast and lunch, free internet service in outdoor areas, use of the Select Pool Club (adults only), library, snacks in the beach club, private beach section with sun loungers, umbrellas, and drink service, as well as an exclusive club house at the beach with concierge service (also adults only).

Spacious hotel room with bed, TV, desk, and seating area overlooking terrace.
Bright hotel room with a cozy sitting area, bed, and balcony access overlooking the outdoors.
Modern hotel room with double bed, ceiling fan, and television.

Superior Select Club Adults Only

These rooms feature the same amenities as the Superior Select Club rooms but offer one king-size bed, 1 sofa bed, and a whirlpool in the room (2SZ/1SZ).

Note

In the Caribbean, most rooms are equipped with two queen-size beds (approx. 1.40 x 2m). For an occupancy of 2 adults + 1/2 children or 3 adults, no extra beds are provided in the room, meaning occupancy: 2 people per bed, even if extra beds are listed on the confirmation!

Meals

All Inclusive

All Inclusive

All Inclusive

24-hour All-Inclusive includes breakfast, lunch, and dinner in buffet form, and à la carte in the evenings; snacks; national and international alcoholic and non-alcoholic drinks in the bars and restaurants; breakfast and lunch in the exclusive à la carte restaurant (for Select Club guests). Free admission and free drinks in the disco (ages 18+).

Open restaurant with white chairs and blue glasses, sea view and palm trees in the background.

Not included in All Inclusive

Car rental, laundry service, medical service, and spa treatments and entrance.

Sports included

Subject to availability: gym, aerobics, aqua aerobics, 2 tennis courts (sports field), table tennis, volleyball, yoga, basketball, bicycles, eco-tours, catamaran. Guided nature trails, new aqua park with 7 water slides for adults and 22 water slides for children (the aqua park is closed on Tuesdays).

Sports for a fee

PADI diving school, 18-hole Grand Coral Golf Course, deep-sea fishing, scuba diving, and snorkeling trips.

Wellness

Spa area for ages 18+. Treatments for a fee.

Entertainment

Daily international animation and entertainment program with games, competitions, and evening shows. 4 authentic Mayan performances per week. Live bands (seasonal), theater, and disco bar (drinks included). Weekly themed days and All Nature Experience with nature, cultural, and eco-activities.

Hotel service

Daily minibar replenishment. Currency exchange, photo shop, medical service (all for a fee). Sun loungers, umbrellas, and bath towels at the pool & beach included. Wi-Fi in outdoor areas and in the Eco Signature and Select rooms included.

Hotelhinweis

We recommend bringing water shoes. There are some hard-to-access and rocky sections on the beach.
Appropriate attire is requested for meals (smart-casual).
You can complete the check-in process before arrival using an app.

Zusatzhinweis

Select Club for ages 18+.
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Hotels in Mexico have introduced an "Eco-Tax." Consequently, every hotel guest in Mexico is obligated to pay a state-mandated environmental tax in cash at the hotel.
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As of April 1, 2021, a tourism tax was implemented and currently amounts to a one-time fee of 224 Mexican pesos or approx. 11 US dollars per person, regardless of the planned duration of stay in the country.
The tax can be paid electronically before departure via the following link: http://www.visitax.gob.mx/sitio/
Alternatively, the tax can be paid in cash upon entry at the airport. It is recommended to have the exact amount in Mexican pesos or US dollars.
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In Mexico, sinks or even bathtubs/whirlpools may be integrated openly into the general living area of the hotel room without spatial separation.

Smoking ban

Smoking is prohibited in all public places in Mexico. This also applies to public transport, beaches, parks, hotels, and restaurants. Violations can be punished with fines or imprisonment.

Seasonal information

During stays between April and December, there may be an increased occurrence of seaweed and algae due to wind, temperature, and currents. In particular, brown algae is frequently encountered in the Caribbean during this time, which can affect the beach and the sea. The hotel management and local authorities naturally strive to clean affected beach sections in cooperation with municipal administrations. However, the use of appropriate equipment is necessary for this, which can cause slight noise.

Tour operator category

5 Suns *****

Country category

5 Sterne
Last updated: 15.09.2026 11:35